The PSM works collaboratively with all departments and all staff to evaluate opportunities to improve the safety and reliability of care for our Veterans. They evaluate all reported incidents, and after scoring for risk to the patient, identify and prioritize process improvement efforts. The PSM program includes project documentation, mandatory reporting compliance, and database maintenance. The PSM supports High Reliability Organization (HRO) initiatives via education, training, and project mentorship for HRO champions. Major duties and responsibilities include, but are not limited to: Designs/redesigns, implements, evaluates and collaboratively maintains the Medical Center's Patient Safety Program and High Reliability Organization (HRO) Program Collects, monitors, analyzes, and reports
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