I. General Summary

Under general direction, provides administrative management and direction to the Case Management/Utilization Review department. Establishes goals, objectives and standards of performance. Develops and implements operating policies and procedures; interprets and ensures compliance with policies, quality standards, regulations, and code established by the University of Maryland Rehabilitation and Orthopaedic Institute (UMROI) as they relate to Case Management and Utilization Review.

II. Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by the person assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Technological Transformation- Uses change management skills to align new technologies with the organization's culture and needs of key stakeholders. Considers work structure, job design, educational needs and other necessary resources during integration. Utilizes technology to achieve optimal organizational performance.
• Diversity- Promotes an environment of respect and inclusion where multicultural employees can learn from one another, work collaboratively and achieve their full potential. Minimizes intergroup conflict by engaging in fair and supportive practices. Capitalizes on staff differences to creatively solve problems. Upholds organizational values while balancing cultural needs. Understands and applies the components of cultural competence to the workforce.