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Regional Director, Patient Experience
The position is responsible for providing regional leadership and operational oversight for the Patient Advocacy and program at Bon Secours Charity Health System, ensuring compliance of all local state and federal regulatory guidelines. A member of the WMCHealth network Patient Experience team, this role collaborates with the leadership teams of Nursing, Providers, Quality and Safety, Risk and Legal to ensure that the patient experience at reflects the organization's mission, goals, and value. This includes ensuring effective and expedient complaint management, grievance resolution, service recovery, and high-quality advocacy services for patien


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