Career Center

The Facility Telehealth Nurse Manager manages care across the health care continuum. He/she works closely with primary care provider(s) and other health care professionals and team members, other clinics, internal services, and community agencies. The incumbent holds a facility level position, reporting to the Chief of Ambulatory Care, with coordination and input from the VISN Telehealth Program Manager. Applicants pending the completion of educational or certification/licensure for certain programs requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. In accordance with 38 U.S.C. 7402(d), no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. Graduate of a school of professional nursing approved by the appropriate State-accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE). In cases of graduates of foreign schools of professional nursing, possession of current, full, active and unrestricted registration will meet the requirement of graduation from an approved school of professional nursing. OR The completion of coursework equivalent to a nursing degree in a MSN Bridge Program that qualifies for professional nursing registration constitutes the completion of an approved course of study of professional nursing. Students should submit the certificate of professional nursing to sit for the NCLEX to the VA along with a copy of the MSN transcript. (Reference VA Handbook 5005, Appendix G6) OR In cases of graduates of foreign schools of professional nursing, possession of a current, full, active and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing. Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or the District of Columbia. Preferred Experience: A minimum of five (5) years successful nursing practice. Two (2) to three (3) years of successful ambulatory care nursing experience. A minimum of two (2) years of recent successful management experience. Knowledge of principles of Patient Aligned Care Team (or patient centered medical home) model of care. Demonstrated ability to work effectively with patients, families and other members of an interdisciplinary team. Demonstrated history of collaborative relationships with physicians and other support services. Knowledge of processes surrounding the care and cleaning of reusable medical equipment. Documented evidence of knowledge and skill including (but not limited to): managing change, problem-solving, customer service, decision-making, priority setting. Knowledge of Joint Commission standards and Patient Safety Goals. Documented evidence of knowledge and skill regarding personnel issues, including recruitment and ongoing performance. Ability to work independently. Previous Telehealth experience Previous experience with Telehealth Preferred Certification: ANCC in Ambulatory Care Nursing Nursing Admin/Nurse Executive Board Certified (BC) Certification Preferred Education: BSN with a Master's in Nursing or a Health Related Field Grade Determinations: The following criteria must be met in determining the grade assignment of candidates, and if appropriate, the level within a grade: Nurse I Level I - An Associate Degree (ADN) or Diploma in Nursing, with no additional nursing practice/experience required. Nurse I Level II - An ADN or Diploma in Nursing and approximately 1 year of nursing practice/experience; OR an ADN or Diploma in Nursing and a bachelor's degree in a related field with no additional nursing practice/experience; OR a Bachelor's of Science in Nursing (BSN) with no additional nursing practice/experience. Nurse I Level III - An ADN or Diploma in Nursing and approximately 2-3 years of nursing practice/experience; OR an ADN or Diploma in Nursing and a Bachelor's degree in a related field and approximately 1-2 years of nursing practice/experience; OR a BSN with approximately 1-2 years of nursing practice/experience; OR a Master's degree in nursing (MSN) or related field with a BSN and no additional nursing practice/experience. Nurse II - A BSN with approximately 2-3 years of nursing practice/experience; OR ADN or Diploma in Nursing and a Bachelor's degree in a related field and approximately 2-3 year's of nursing practice/experience; OR a Master's degree in nursing or related field with a BSN and approximately 1-2 year's of nursing practice/experience; OR a Doctoral degree in nursing or meets basic requirements for appointment and has doctoral degree in a related field with no additional nursing practice/experience required. Nurse III - Master's degree in nursing or related field with BSN and approximately 2-3 year's of nursing practice/experience; OR a Doctoral degree and approximately 2-3 year's of nursing practice/experience. Reference: VA Regulations, specifically VA Handbook 5005, Part II, Appendix G-6 Nurse Qualification Standard. This can be found in the local Human Resources Office. Physical Requirements: See VA Directive and Handbook 5019. This position requires potentially long periods of continued walking, standing, and sitting, lifting, carrying, pushing, reaching above shoulder, use of fingers, both hands, both legs and repeated bending. Heavy lifting (45 lbs. and over); Heavy Carrying (45 lbs. and over); Straight Pulling (up to 4 hours); Pushing (up to 4 hours); Reaching above shoulder; Use of fingers; Both hands required; Walking (up to 8 hours); Standing (up to 8 hours); Repeated bending (up to 8 hours); Both legs required; Ability for rapid mental and muscular coordination simultaneously; Specific visual requirement: Read typed Chapters; Correctable vision :20/40 in one eye; Ability to distinguish basic colors and shades of colors; Hearing (aid permitted). The incumbent may occasionally be exposed to patients who are combative secondary to delirium, dementia, or psychiatric disorders; Emotional and Mental Stability: The incumbent must be a mature, flexible, sensible individual capable of working effectively in stressful situations, able to shift priorities based on patient needs. Must complete annual Employee Health requirements, such as annual TB screening or testing, as a condition of employment. ["VA offers a comprehensive total rewards package: VA Nurse Total Rewards The Nurse Manager is responsible for overall planning, coordination, implementation, management, and evaluation of clinical applications of telehealth within the facility organization, with particular emphasis on improving access to Veterans identified as \"rural\" and \"highly rural\". Responsibilities:\nThe Nurse Manager serves has line authority to provide leadership, supervision, and direction to nursing staff. Performs delegated duties to include: Reviews, alters, and approves the developed time schedules to reflect the 24/7 coverage needs of the unit Leads the team in performance improvement activities and takes accountability for sustainment, modification, or review. Actively engages and leads the nursing team in problem solving related to care concerns, treatment modalities, conflict. Addresses customer service/Veteran satisfaction Assists in the trending and resolution of Veteran, family grievances Fosters Veteran and employee safety and employee relations an integral part of the leadership team in the service Supports staff in professional goal attainment Demonstrates the value of nurse involvement in shared governance Maintains meticulous staff training, time and attendance records Support and educates about standards of care and practice, the work environment, and accreditation and regulatory standards Directs and organizes Veteran flow in assigned area Maintains unit schedule Grants leave for staff Coordinates the provision of care Assists staff to fulfill performance expectations Leads interdisciplinary problem solving at the area and /or program level Mentors less experienced nurses, other RNs in expanded roles, and/or students Creates an environment that is free of bias, discrimination and/or workplace hazards Collaboratively works with the nursing recruiter, employee relations, and human resources in the identification of concerns, in the prompt process of position posting, hiring and completion of required documentation Ensures that, within the scope of duties, confidential information is always safeguarded. Reviews, alters, and approves the developed time schedules to reflect the 24/7 coverage needs of the unit Leads the team in performance improvement activities and takes accountability for sustainment, modification, or review Actively engages and leads the nursing team in problem solving related to care concerns, treatment modalities, conflict Addresses customer service/Veteran satisfaction Assists in the trending and resolution of Veteran, family grievances Fosters Veteran and employee safety and employee relations Is an integral part of the leadership team in the service Supports staff in professional goal attainment Demonstrates the value of nurse involvement in shared governance Maintains meticulous staff training, time and attendance records Support and educates about standards of care and practice, the work environment, and accreditation and regulatory standards The Nurse Manager actively develops and manages collaborative partnerships with physicians, other clinicians, and other service leaders. Directs and organizes Veteran flow in assigned area Coordinates the provision of care Assists staff to fulfill performance expectations Leads interdisciplinary problem solving at the area and /or program level Mentors less experienced nurses, other RNs in expanded roles, and/or students Creates an environment that is free of bias, discrimination and/or workplace hazards Collaboratively works with the nursing recruiter, employee relations, and human resources in the identification of concerns, in the prompt process of position posting, hiring and completion of required documentation Ensures that, within the scope of duties, confidential information is always safeguarded. Performs other related duties as assigned.\nWork Schedule: 8:00 a.m. - 4:30 p.m. Tour subject to change based on the needs of the agency.\nCompressed tours: May be available at the discretion of the service chief or equivalent.\nTelework: ADHOC may be available at the discretion of the service chief or equivalent.\nVirtual: This is not a virtual position.\nFinancial Disclosure Report: Not required.\nPaid Time Off: Receive 13 to 26 days paid time off per year, including 10 paid federal holidays; 13 sick days annual with no limitation on accumulation.\nRetirement: Traditional federal pension (5 years' vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).\nFor More Information on Benefits: https://www.vacareers.va.gov/Benefits/EmploymentBenefits\nFunctional Statement: RN I, II, III FS# 000000\nVHA Nursing brochure: https://www.vacareers.va.gov/Careers/Nursing/"]