The digital RN cares for patients virtually within the scope of the nursing practice license. Leveraging a variety of technology tools and software, the digital RN is responsible for the clinical monitoring and care for the patient including, but not limited to: clinical assessment, evaluation of clinical information that is being monitored and collected from patients, managing clinical protocols, assessing psychosocial needs, recommending services for the patient to the provider (i.e home health, DME, rehab services), creating collaborative care plans, performing case management functions and escalating clinical concerns to a provider in accordance with established protocols.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Demonstrates knowledge and skills necessary to provide care appropriate to pediatric and adult patients, including the ability to obtain and interpret information to identify patient needs and care needed
Collaborates with team members to provide a smooth, organized and efficient flow of patients in a virtual telehealth platform environment
Collaborates with the Patient Digital Assistant (PDA) to monitor clinical dashboards and real-time clinical biometrics
Performs case management functions including, but not limited to: assessing for clinical and psychosocial needs, identifying the need for home healthcare, rehab services (PT, OT, Speech, ect), assisting with financial applications, including Medicaid, identifying and assisting with the need for guardianship.
Ensures timely setup of ordered services - home health, DME, rehab services
Utilizing a camera, engages with patients and/or designated medical spokesperson
Performs Transitional Care Management Interactive Calls
Helps patients and families to navigate the health system to receive necessary care
Facilitates communication amongst providers, including scheduling huddles to discuss patient situations when necessary
Responds to patient crises situations (triage and referral to Emergency Department)
Provides Care Coordination and Care management as appropriate
Provides patient education and wellness counseling
Performs medication reconciliation
Performs virtual Nurse Visits by protocol
Supervises the clinical work of Patient Digital Assistants
Assists providers performing co-visits
Closes gaps in care
Functions as a liaison between patients, physicians and staff to provide accurate communication
Performs assigned work safely, adhering to established departmental safety rules and practices; reports to practice manager , in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as required.
SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:
Daily contact with patients, physicians, and other members of the medical and front office staff as well as other departments. Also interacts with outside medical offices and diagnostic centers, hospitals, and community agencies
DIRECTION/SUPERVISION OF OTHERS:
Patient Digital Assistant
Director of Operations
Medical Director, Center for Virtual Health
EDUCATION AND EXPERIENCE REQUIREMENTS:
A Graduate of a state approved or National League of Nursing accredited School of Nursing
RN license or eligible for licensure in the state Delaware/Maryland, New Jersey and Pennsylvania
Two years' experience as an RN, primary care experience preferred
Certification in Case Management through the Commission for Case Management (CCM) within 18 months of eligibility is required.
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Expert ability to leverage a variety of technology platforms and software
Ability to rapidly adjust to change
Clinically astute with the ability to interpret clinical biometrics and recognize the need for intervention
Ability to effectively practice utilizing approved clinical protocols
Knowledge of case management and care coordination professional standards and scope of practice
Exceptional ability to work collaboratively in a team-based environment
Exceptional ability to engage virtually with patients, including use of a camera
Knowledge of Quality concepts, measures, goals, and outcomes
Knowledge of current nursing practice for adult and geriatric patients
Knowledge to take and record vital signs (in a virtual environment)
Knowledge of medical terminology
Knowledge of managed care insurance
Knowledge of ICD 9/10 and CPT codes
Knowledge of referral process
Ability to use virtual telehealth visit technology platform
Ability to organize and complete various tasks in a virtual telehealth environment simultaneously
Ability to display excellent customer service skills
Ability to apply good oral and written communication skills
Ability to respond to medical and non-medical emergency situations
Knowledge of computer software
Knowledge of physician office systems and practices
Knowledge of the patient portal
Current RN state licensure in DE/MD, PA and NJ
Basic Life Support (BLS)
HOURS OF OPERATION: Monday - Friday from 6:30a-6:00p
Normally work 8a - 4:30p with one off shift per week
Will work one 8 hour shift every 3rd weekend
EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
ChristianaCare Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are ...positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.