Duke Regional Hospital has served Durham, Orange, Person, Granville and Alamance counties and the surrounding communities for nearly 40 years. With more than 1,900 employees, its focus is on providing outstanding medical care with compassionate, personalized service in a comfortable community hospital setting. Duke Regional Hospital has 369 inpatient beds and offers a comprehensive range of medical, surgical and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services, and also offers care at the Duke Rehabilitation Institute and Davis Ambulatory Surgical Center. In fiscal year 2018, Duke Regional Hospital admitted 16,299 patients and had 165,953 outpatient visits in fiscal year 2017.

U.S. News & World Report ranked Duke Regional Hospital as #10 in North Carolina and #4 in the Raleigh-Durham area for 2018-19.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet(r) organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance!

Duke University Health System - Health Unit Coordinator

This position collaborates with healthcare providers by performing a variety of clerical duties to support patient care. Duties include greeting patients and visitors, answering the telephone, responding to patient's requests, accessing the electronic medical record (EMR), scheduling appointments and providing general clerical support as needed by the department. This position will consistently exhibits excel lent customer service skills.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet(r)organization.
• Professional advancement opportunities through our Clinical Ladder Program (Nursing Care Assistant, Surgical Tech, Certified Medical Assistant).
• Quality of Life: Living in the Triangle!

What you will do:

• Answer patient signals and relay request to appropriate individual.
• Place calls for consultations as needed.
• Understand and is able to use the manual back up system as needed.
• Assemble and maintain patient charts from admission through discharge. Prepare and upload paper documents into the electronic medical record (EMR).
• Navigate electronic medical record, access patient in formation, generate reports, schedule appointments and manage task list
• Use available technology to request and coordinate patient transport.
• Assign nursing staff to communication systems.
• Assist in reviewing clerical duties and responsibilities with new staff members.
• Order supplies for the unit; maintain inventory and replenish as necessary.
• Copy, file, mail and/ or distribute materials as appropriate.
• Maintain records as required by the unit (i.e. time sheets, continuing education information, etc.).
• Schedule maintenance in automated schedule system as directed by Nurse Manager or designee
• Generate reports as directed by Nurse Manager or designee (Example: compliance)
• Participates in review of activities and processes for area of work.
• Assists in implementing changes to effect continual improvement in services provided; and complies with regulatory and legal requirements.
• Exhibit professional communication skill when answering the telephone and interacting with patients, visitors and other staff members.
• Round and greet patients each shift and explain their role.
• Greets patients, visitors, physicians and employees in a pleasant manner and refers to appropriate areas as needed.
• Answers phones, screens and refers calls as appropriate, delivers messages and provides information to patients, visitors and personnel upon request.
• Assist unit management in tracking inventory, stocking issues and maintaining adequate patient care supplies.
• Perform other related duties incidental to the work described herein.

Knowledge, Skills and Abilities

• Knowledge of HIS procedures and of manual procedures when the system is down.
• Successful completion of TJC and other regulatory/designated requirements within the probationary period.
• Understanding of telephone etiquette.
• General clerical practices and procedures.
• Spelling and medical terminology knowledge, required.
• Ability to apply specific departmental rules and regulations relating to verifying, processing and maintaining records and forms.
• Organize and set priorities.
• Operate computer terminal and other office equipment.
• Able to write legibly; understand and follow oral and written instructions.
• Deal tactfully and courteously with the public.
• Establish and maintain effective relationships with other personnel.

What you will need:

Education

• Graduation from high school or GED; or an equivalent combination of related education and experience

Experience

• Six (6) months of work experience related to customer service

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas--an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.